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Are you able to talk with residents about how
they like the residence and staff?
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Do the residents seem to be appropriate housemates
for your loved one?
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Are staff appropriately dressed, personable and
outgoing?
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Are the staff members that you pass during your tour
friendly to you?
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Are visits with the resident welcome at any time?
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Is the community well-designed for resident's needs?
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Are the recreational and non-living spaces free from
storage items or other obstacles?
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Is the floor plan easy to follow?
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Are doorways, hallways and rooms accommodating to
wheel chairs and walkers?
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Are elevators available for those unable to use
stairways?
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Are hand rails available to aid in walking?
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Are cupboards and shelves easy to reach?
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Are doors of a non-skid material and carpets firm to
ease walking?
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Does the residence have good natural and artificial
lighting?
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Is the residence clean, free of odors and
appropriately heated/cooled?
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Does the residence meet local and/or state licensing
requirements?
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Needs assessments, contracts, costs & finances
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Is there a written plan for the care of each
resident?
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How long after admission is this care plan written?
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Are the family and resident involved in writing the
care plan?
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What is the procedure for assessing a potential
resident's need for services and are those needs
reassessed periodically?
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Can a resident be discharged for refusing to comply
with a care plan?
-
When may a contract be terminated and what are
refund policies?
-
Are there any government, private or corporate
programs available to help cover the cost of
services to the resident.
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Is a contractual agreement available to include
accommodations, personal care, health care and
supportive services?
-
Are additional services available if the resident's
needs changes?
-
Are there different costs for various levels or
categories of services?
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How do you pay for additional services such as
nursing care when needed on a temporary basis?
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What are the billing, payment and credit policies?
May a resident handle their own finances with staff
assistance if able, or should a family member or
outside party be designated to do so?
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What is the policy on insurance and personal
property?
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Is staff available to meet scheduled and unscheduled
needs?
