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Hiring an In-Home Caregiver
What You Don’t Know Could Hurt You

By Jennifer Luna Friedrich

(Page 4 of 4)

Is the agency bonded, licensed and insured?

Ask to see copies of the agency’s business or other required licenses, liability insurance policy, Worker’s Compensation insurance policy and surety bond. Keep copies for your records in case of a future need.

Is there a cost for assessments?

An initial assessment is vital to determining the type of care your loved one needs. Some agencies charge fees for assessments.

Can you interview the caregiver before starting service?

You want to find a caregiver you feel comfortable with. Ask about the agency’s policy regarding interviewing caregivers. Most offer this for free, while some charge a fee.

What is the caregiver replacement policy? If your worker is sick or quits, are emergency call services available?

There should be a plan in place if your caregiver can’t work. Ask if you can replace a caregiver if there is a problem and how soon you can have a replacement.

How many caregivers work for the agency?

This is important to determine the agency’s ability to find a replacement caregiver if needed. Smaller agencies have fewer workers to call for replacements. Larger agencies have more workers to choose from.

You may have more questions to ask potential caregivers. Write them down and keep notes on the responses. Finding the right caregiver can be a tedious process, but you will feel better knowing you have done your best. It is a very important decision to bring a caregiver to your home. With the right information, you can determine which agency or caregiver is right for you.

Jennifer Luna Friedrich holds a Bachelor’s Degree in Gerontology and certification as a Residential Care Facility for the Elderly Administrator.

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