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Understanding Challenging Behavior
By Sharon Roth Maguire MS, APRN-BC,
GNP, APNP
While being a caregiver to unusual
or so-called “difficult” behaviors, it is quite common
for persons with dementia to display these types of
behaviors and while many of these behaviors are
predictable, like repetitive questioning, pacing,
forgetting how to use common objects, etc., there are
others that are more upsetting to both the caregiver and
the individual with dementia. Agitation in the form of
shouting, pushing, resisting care; spitting out food;
urinating in inappropriate places, disrobing; wandering,
etc., are the kinds of behaviors that are truly
unsettling and should prompt investigation. Special note
should be made of the fact that medication in the form
of sedatives, tranquilizers, and other “behavior”
medications like antipsychotics need not be the first
step. Many of the medications given to help control
these behaviors can cause more harm than good. It is
true that in certain instances these types of
medications are warranted, but far too often these
medications are prescribed as a knee-jerk response when
no or few other strategies have been attempted to reduce
the problem or are continued for far too long without
attempts to reduce the dosage or discontinue the drug.
Current thought on best practices with regard to
understanding difficult behaviors in persons with
dementia focuses on the concept of unmet need. As human
beings, we all have certain, basic physical and
emotional needs: air, food, water, sleep, comfort, love,
safety, security, belonging, etc. Individuals with
dementia continue to have these needs despite their
disease; their disease, however, may make it more
difficult for them to express or satisfy these needs.
For example, if I no longer am capable of explaining an
abstract concept like insecurity due to the cognitive
impairment I have related to Alzheimer’s disease, yet I
feel that way, how can I express it? If I have physical
discomfort due to arthritis pain in my hips and lower
back but cannot articulate the words to describe it due
to the language impairment I have related to Alzheimer’s
disease, how can I tell you that I am in pain when you
try to get me out of my chair? I may “show” you by
resisting, or withdrawing, shouting, striking out or any
number of other ways that seem like difficult behavior.
When in fact, I am trying to “tell” you that I have an
unmet need: I am in pain; I need comfort.
As caregivers, you know your loved one well. You may be
surprised when he or she does something out of character
or behaves unusually. You may be tempted to respond
abruptly or seek strong medication to curb the problem.
Better strategies would include an analysis of the
potential causes of the behavior focusing on unmet need.
Some common themes related to physical need: Is your
loved one in pain? Many older adults have chronic pain
that research tells us is inadequately or even
un-treated. The addition of a regularly scheduled mild
analgesic may be of tremendous benefit. Could your loved
one have an infection? The most common infections that
we see in older adults with dementia are urinary tract
infection, pneumonia, and skin infections from scratches
or open wounds. This can be very uncomfortable for the
individual and definitely contribute to exaggerated
behaviors. You would need to see a physician for
treatment of these. Could your loved one be dehydrated?
As we get older, we have a diminished thirst response
and coupled with common medications that older adults
take, like diuretics (“water pills”) that further
dehydrate them, you could see increased confusion. Is
your loved one uncomfortable due to constipation? Again
related to poor fluid intake and certain medications
(add calcium supplements to the list), lack of exercise,
and limited dietary fiber, older adults are at risk for
constipation which can be very uncomfortable. Simple
strategies like providing regular liquids throughout the
day, adding fiber to the diet and a daily walk can help.
Some common themes related to emotional need: Is your
loved one bored? Are they wandering or trying to leave
your home to find something more interesting to do?
Conversely, is the day too busy or too overwhelming and
they are looking for more quiet time? The best days for
persons with dementia are when they have balance between
sensory stimulating and sensory calming activities. Is
your loved one frightened of being left at home alone?
Are they feeling sad or depressed? The research tells us
that the rate of un or under-treated depression is quite
high in older adults with dementia. Providing social
times and opportunities for continued belonging are
important; consider a pet, plant or an indoor garden to
offer care responsibilities and purpose to the
individual with dementia.
It may take some time before you are able to identify
the potential causes of the challenging behavior, but
understanding that it may be the result of an unmet need
is an important first step. Unfortunately, there are
behaviors that we may never be able to understand as
they are part of the mystery of this challenging
illness. Finally, it is very important to have a care
team that accepts this approach to behaviors as well.
Understanding challenging behaviors is key to meeting
your needs as a caregiver!
Sharon Roth Maguire is the Senior Director Healthcare
and Resident Services for Alterra Health Care
Corporation and serves as Clinical Assistant Professor
(Adjunct) at Marquette University College of Nursing.
She has written and taught extensively on the subject of
gerontology, particularly in relation to designing
appropriate environments for people with dementia and
frequently coordinates the development of geriatric
education programs and facilities. She has great
experience in helping caregivers who are coping with the
challenges of loved one’s living with Alzheimer’s
disease and other dementias. Send your comments or
questions to editor@caregiver.com
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